As you may already be aware the practice is now able to provide SMS text messages confirming appointment details. We have also moved to a new system which enables the practice to contact patients by text for non-urgent matters such as health promotion campaigns, repeat prescriptions and referrals. This will enable patients to be contacted quicker than the traditional route of posting a letter as well as being more environmentally friendly.
In order to benefit from this new service, we require consent from you to receive text messages and also need to ensure that the contact details we have on record for you are correct.
AVOIDING UNPLANNED ADMISSIONS TO HOSPITAL
NHS England requires all GP practices to assess the risk and identify those patients most likely to be admitted to hospital. This is a national scheme to enable us to pro-actively manage the care of these 'at risk' patients and pre-empt an unplanned admission to hospital.
We are required to inform our patients that they are being risk assessed over the next couple of months. I can confirm this will be with information held by the practice and used ONLY for this purpose confidentially by your GP practice, however if you do not wish to be included you may inform staff and we will record you 'opt out'.
Any questions about the above please ask a staff member.
PRIMARY CARE IMPROVEMENTS
The Health Secretary recently announced some initiatives for primary care to enhance services to patients in the following areas
NAMED GP FOR ALL PATIENTS AGED 75 AND OVER
Local practices have met together to discuss the best way of allocating patients to named GP within the practice. Please be assured this will not affect you seeing the doctor of your choice or who you are actually registered with. We are discussing with the GPs and the rest of the Primary health care Team the best way that we can support this new initiative and ensure our patients have access to care more tailored to their needs that can offer that “ extra bit of support and reassurance” when needed . Once we have more information about the scheme we will produce an information leaflet to help patients understand this new system.
At times patients will use a combination of health services not based at our health centre. Communication channels between hospitals, ambulance, nursing homes etc. could be improved and we are looking at ways to make our communication flows better by having dedicated lines and ensure a more joined up approach to make the patient journey easier and minimise errors.
VULNERABLE AND ELDERLY
Some patients have more urgent needs at times and can find themselves facing hospital admission which can be distressing. We would like to try and keep patients at home longer with more care around them. We will be identifying our “at risk” patients and monitor them closer assessing their needs and work with them to avoid any unnecessary admission to hospital if that is their wish. Carers and relatives will be encouraged to inform us of any concerns.
We are always keen to get feedback about our services “Good or Bad”. If we don’t know what is wrong – how can we can we fix it? !!. The practice will shortly adopt a new FRIENDS AND FAMILY TEST feedback system which we will invite patients to comment on our services and ask just two simple questions so we hope you will complete this when available.
ALL OF THE ABOVE NEW INTITIATIVES AFFECT ALL GP PRACTICES AND 10 PRACTICES IN THE AREA MET TOGETHER TO EXCHANGE BEST PRACTICE AND CONSISTENCY IN OUR APPROACH TO IMPLEMENTING THESE CHANGES.
THE EMPHASIS SO FAR HAS BEEN AROUND PLANNING AND MORE INFORMATION WILL FOLLOW ONCE WE HAVE CLARITY FROM THE NHS